FAQ

We would like to take this opportunity to provide you with further information on the care and precision of automatic models. Despite the utmost care taken by our master watchmakers when manufacturing and assembling your watch, its precision is subjected to the effects of earth's gravity, magnetic fields, impacts and vibrations, and the ageing of the oils it contains. Precision is measured through the regularity of the rate in various positions. The type of activities you undertake may cause slight irregularities to occur. The water resistance may be adversely affected by the natural ageing of the gaskets, but also by regular use of the winding crown, by impacts and by other factors such as perspiration, the use of cosmetics or variations in temperature. Your watch is a high-precision instrument which requires regular care and servicing. To ensure your watch provides the longest possible service life, we recommend having it serviced every four to six years.

The price lists for our operations are available directly on our website. For any specific request, we would ask you to contact us directly. We will do our utmost to ensure we provide a quick response to your request.

Unfortunately, the warranty for your watch will not be extended after a service or a repair. However, any such operation is the subject of a separate warranty. This is a one-year warranty covering the work carried out, independent of the Warranty Card included when you purchased your watch.

The workshop is open from Monday to Thursday between 9 am and 6 pm, and on Fridays between 9 am and 5 pm. To ensure you can make the most of your visit, we recommend that you contact us by phone to arrange an appointment.

Only watches purchased within the official Bell & Ross network (Bell & Ross boutique or e-boutique, or approved Bell & Ross retailers) are certified as authentic. Bell & Ross cannot be held responsible for watches purchased from a non-approved retailer. We recommend that you have the correct information before making your purchase. If you doubt the authenticity of your watch, we recommend waiting until it requires servicing to bring it in to the approved Bell & Ross network. A full and detailed inspection of all the components of the watch will be performed during this service, and the serial number will be checked. If your watch proves to be authentic, an invoice will be created for the repair which will include the serial number and attest to its authenticity. If your watch proves not to be authentic, it will not be returned to you under any circumstances, but will be confiscated as a counterfeit item.

Bell & Ross watches benefit from an international warranty which is valid for two years (parts and labour). This warranty does not cover straps, wearing of surface treatments, consequences of the watch ageing through normal use, or any damage caused by inappropriate use. The Bell & Ross warranty is only valid upon presentation of the warranty card, duly completed and stamped by the Bell & Ross boutique or an approved Bell & Ross retailer. The warranty shall be rendered null and void in the event of any handling or repair operations carried out by third parties other than approved Bell & Ross retailers, watchmakers, or service centres. To benefit from the international warranty, you must take your watch and its accompanying warranty card to a Bell & Ross boutique or a point of sale approved by Bell & Ross.

All Bell & Ross watches are Swiss Made. Assembly and adjustments are performed by our master watchmakers in our production unit in La Chaux-de-Fonds in Switzerland.

To have your watch repaired and receive the best possible guidance, please contact one of our affiliated partners in the Bell & Ross network. You will find the point of sale nearest to your location.

The lead times for repair vary according to the model of watch and the type of work to be performed. For this reason, it is difficult to provide an exact lead time without being in possession of the watch. As a first step, we recommend that you take your watch to our workshops or an approved repairer. Please let us know which city you live in so that we can direct you to one of our retailers or a repair centre.

It is feasible that there could be an issue with noise coming from the oscillating weight, but it is a phenomenon which is difficult to quantify. The noise comes from the oscillating weight and its bearing. If this noise seems abnormal to you, then we suggest that you have the watch inspected. Please note that without being in possession of the watch, it is impossible for us to provide a diagnostic. To receive the best possible guidance, please contact one of our affiliated partners in the Bell & Ross network.

Sapphire crystal is a highly resilient material that few other elements can scratch. It is therefore much more hard-wearing than any other type of crystal. Nevertheless, this material is not impossible to scratch or even to break. Scratches, caused by repeated rubbing on items of clothing or against a harder material (such as diamond), can occur.

Sapphire crystal is a highly resilient material that few other elements can scratch. It is therefore much more hard-wearing than any other type of crystal. Nevertheless, this material is not impossible to scratch or even to break. Scratches, caused by repeated rubbing on items of clothing or against a harder material (such as diamond), can occur.

We would like to take this opportunity to provide some information relating to magnetisation of the movement. During modern everyday life, we are increasingly exposed to electromagnetic fields which adversely affect the operation of watch mechanisms (loss of amplitude and significant gaining of time). Unlike new technologies which have been developed very quickly, watch movements have not benefited from the kind of advances which would mitigate this phenomenon. To minimise this disruption, we recommend that, whenever possible, you avoid bringing your watch into close or direct contact with electromagnetic sources such as mobile phones, Wi-Fi, security gates, speakers, etc. We regret that we are unable to offer you a definitive solution to this phenomenon, which is not a manufacturing defect in itself.

Thank you for your message and for your interest in our brand. Magnetism affects the precision of watch mechanisms and prevents them from working correctly (loss of amplitude and significant gaining of time). All Bell & Ross timepieces comply rigorously with the standard governing resistance to magnetic fields (ISO 764 - NIHS 90-10) provided by the Federation of the Swiss Watch Industry FH. However, it is quite common for a watch to become magnetised accidentally. As a precaution, we recommend that you avoid bringing your watch into prolonged close contact with items emitting powerful magnetic fields such as connected devices (mobile phones, tablets, etc.), household appliances (microwave ovens, refrigerators, induction hobs, etc.), security gates, loudspeakers, metal jewellery, etc. The origin of this magnetisation effect is no doubt located in your everyday environment. The only definitive solution is to find its source and limit exposure to it.

The water resistance of Bell & Ross watches varies from 30 to 10,000 m. It differs according to the model but will always be indicated on the back of the watch or, for diving watches, directly on the dial. The indication is given in metres, and corresponds to the limit of the pressure exerted on the watch when immersed to this depth.

Precision tolerances vary depending on the manufacturer. For Bell & Ross watches, these are generally 5 ±5 seconds per day for mechanical watches and 0.1 ±.0.4 seconds per day for quartz watches, in line with Swiss watchmaking standards.

Hand-wound mechanical watches should be wound once a day, or at least once every 40 hours. Automatic watches should be wound if they are not worn for more than one day. Watches with a power reserve indicator should be wound when the indicator is in the low zone. We would ask you to refer to the technical instructions to find out the number of turns of the crown required to wind your watch to the optimum capacity.

There are two types of calendar mechanism: the first – with an instantaneous jump – changes the date a few minutes before or after midnight. The second is slower, and sometimes starts to change a few hours before midnight. To avoid causing damage to the calendar mechanism, we recommend that you do not change the date between 9 pm and 3 am.

Most movements are equipped with a fast date correction system (crown pulled out to the first notch). However, to avoid causing any damage to the calendar mechanism, do not change the date between 9 pm and 3 am.

The water resistance of Bell & Ross watches varies from 30 to 10,000 m. It differs according to the model but will always be indicated on the back of the watch or, for diving watches, directly on the dial. The indication is given in metres, and corresponds to the limit of the pressure exerted on the watch when immersed to this depth.

The power reserve indicator only concerns mechanical watches (hand-wound or self-winding). On Bell & Ross watches, it is approximately 48 hours. Some grand complication watches have a power reserve of 100 to 120 hours.

Thank you for your message and for your interest in our brand. A hand-wound mechanical watch is a watch whose mainspring is wound using the crown.

Thank you for your message and for your interest in our brand. Bell & Ross only uses Swiss Made movements, developed and/or selected from the best manufactures: ETA, Sellita, MHC, Dubois-Depraz, Vincent Calabrese, Technotime, etc.

Due to the specific features of Hydromax and Hydrochallenger models, these watches have their own specific handling procedure. They must be sent directly to our master watchmakers in Switzerland so that they can be filled, which may take 2 to 3 months to complete. To have your watch repaired and receive the best possible guidance, please contact one of our affiliated partners in the Bell & Ross network. You will find the point of sale nearest to your location here (add the link for access).

The case of the Hydro/Hydromax watch is filled with a liquid silicone known as Hydroil®. The design is based around the ability to compensate for the dilation or compression of the liquid according to differences in temperature and pressure. However, a bubble of air (up to about 5 mm in diameter) may appear underneath the crystal after a variation in temperature or pressure. This reversible phenomenon does not affect the operation of the watch. During the filling process, the watch is immersed completely in a bath of silicone within a vacuum. Liquid may therefore migrate inside the bezel or the crown. It will disappear after these are handled a few times. The silicone used does not present any health hazards if it comes into contact with the skin. Currently used as an ingredient in cosmetics, it is non-allergenic.

To clean your Bell & Ross watch, you can rinse it under fresh water and wipe it dry with a soft cloth.

Bell & Ross watches can be worn during sports. We suggest that you try to avoid both physical impacts and thermal shocks when practising extreme sports.

To ensure your watch offers a long service life, we recommend it is serviced regularly and that you do not hesitate to have it checked, particularly to ensure its water resistance. We recommend that you also monitor its precision, which may vary slightly throughout the year. If your watch suddenly gains or loses time, we would recommend that you have it serviced by an approved watchmaker. A watch displaying this kind of anomaly has probably been magnetised.

We recommend taking a few precautions to ensure your watch offers a long service life. It is recommended that you do not wear your Bell & Ross watch in the shower. Warm water can actually accelerate the ageing of the gaskets. Also, always rinse your watch in fresh water after you have been swimming (in the sea or a pool). Ensure that the crown and/or the pushers are always screwed back down completely, to guarantee optimum water resistance. It is therefore strongly recommended that you do not use the crown and pushers under water.

Our watches are sold with their original strap (with an additional strap for some models) which characterise the model. We cannot, therefore, change the original strap of a watch. You can nevertheless order an additional strap via our online store.

We can adjust a steel watch strap if you provide us with your precise wrist size and they way you prefer to wear it. We will do our best, but we cannot guarantee that the adjustment will be perfect. A subsequent adjustment may be necessary. Please note that you will receive the links removed together with your watch. The delivery time may be extended due to this adjustment

You can measure the size of your wrist using our measuring tool here. Make sure that you print the tool without altering the dimensions, otherwise the results may be incorrect. Please note that the size of the strap may change slightly from one model to another depending on the type of strap and the diameter of the case.

The lifespan of straps made from leather, fabric or satin varies widely depending on the individual and their usage. Their lifespan can range from several months to over two years. Some leathers are more delicate than others. The climate and ambient humidity are key factors when it comes to wear, as is the acidity of the skin and the use of large amounts of cosmetic creams.

Yes, it is entirely possible to choose between the two, but this choice will be based on the strap and its dimensions.

Bell & Ross provides a wrist measuring tool which can be printed from the website, available for each of our watches. Simply choose the watch you are interested in and then find the corresponding product sheet. Alternatively, we also offer a table which converts a wrist measurement taken in centimetres with a measuring tape into a size.

In principle, all the materials selected and used are tested to ensure they do not adversely affect the health or comfort of our customers under the normal, foreseeable conditions of use.

The Bell & Ross warranty does not apply to either the buckle or the strap, due to the very individual use made of these elements. However, Bell & Ross does provide instructions for use which will allow you to maximise the lifespan of these elements. Please see the document attached to this reply.

Straps made from metal and rubber can have a lifespan of several years, if you follow the recommendations for use.

Like all watches purchased form the official Bell & Ross network, watches purchased via the Bell & Ross online store benefit from the Bell & Ross 2-year international warranty (parts and labour).

We do not offer a custom engraving service for our watches. We recommend that you contact a jeweller or an engraving workshop.

Gift wrapping is free of charge for all orders placed via the Bellross.com website. When opting for gift wrapping, you can also include a personalised message with your order.

It is possible to return or exchange one or more items purchased from the Bell & Ross Europe online store, provided the entire order is returned, the items are in perfect condition, and have not been worn. We invite you to consult our return policy here. You have 14 days from receipt of your order to return your order. Go to the "Returns" section of your customer account; if you placed your order as a guest, click here. You will need your order reference and email address. Find the order you want to return, then click on "Make a return or exchange." Select the item(s) you want to return and the reason(s) for return. You will receive your return authorization and the printable return slip to include in the package. Return costs are your responsibility, unless we made an error. In this case, they will be reimbursed upon presentation of proof. In the absence of proof, the reimbursement of costs will be limited to 9 euros or 9 GBP for Europe. We invite you to return your entire order to us by tracked mail to the following address: Bell & Ross – e-boutique 8 rue Copernic 75116 Paris France In the case of an exchange, please specify the reference of the item for which you wish to exchange. In the event of a price difference between the two items, the difference will be refunded or debited as appropriate. We will do our best to ship your new item as quickly as possible.

The refund period is 10 days from the date on which you order is received.

We do not yet have a tax-free system for sales made online.

By placing an order in the Bell & Ross online store, you can select a different delivery address from your invoicing addresses on condition that it is located in the same country as the country from which you are placing the order. If you wish to have the order delivered to its intended recipient, for example in the event of a gift, simply enter the person's name and address when selecting the delivery address.

Our products are sold with VAT included. We cover the taxes and customs duties.

If your order is delivered when you or the addressee are absent, our delivery partner will notify you by means of a calling card left in your letter box. As soon as you pick this up, follow the instructions indicated on the card to organise a subsequent delivery date. If we do not receive any instructions from you, a second delivery attempt will be made the next working day. If the order has still not been delivered after three attempts, you will be contacted by a Bell & Ross adviser to obtain your delivery instructions (delivery to another address, reschedule a delivery time). We remind you that deliveries can only be made person to person.

Our products are sold with VAT included. We cover the taxes and customs duties.

Using the transporter's tracking number, your can adjust your delivery if necessary.

To ensure that your orders are delivered quickly, we work with DHL for delivery of your orders. Orders are delivered person to person at the address indicated when the order is placed and a signature is required. We do not deliver to PO boxes.

For Europe, the delivery charges are EUR 9, GBP 9 and CHF 10 for orders of less than EUR 1,000, GBP 1,000, CHF 1,000. For orders costing more than this, free delivery is provided.

The delivery times are 72 hours, subject to the immediate availability of the product ordered.

We accept payment by bank card and bank transfer. For payment by bank card, you may be asked to provide an authentication code in order to ensure the security of the transactions. We also propose payment in ¾ instalments without any additional fees, subject to conditions.

We are committed to ensuring the payment security of your bank transactions. Bell & Ross has adopted the 100% secure Cyber Plus Paiement solution by Crédit du Nord, which protects all the information you send us. The confidentiality and security of each transaction is guaranteed. We use SSL (Secure Socket Layer) technology, which encrypts personal data, and we have introduced 3D Secure V2, which makes it possible to verify your identity when making online purchases.

You can cancel or change your order directly in your customer account insofar as it has not been prepared and still has the status of "validated". Otherwise, please contact us as quickly as possible. We will make every effort to satisfy your request. Orders which have already been prepared cannot be cancelled or changed. You can return your order in accordance with the terms and conditions of the online returns policy.

You can consult the status of your order by logging in to your Bellross.com account. In your account, you can access the status of your order by clicking on your "Orders" tab.

To track your order in "guest" mode, you can click here. You will be informed of the progress of your order by email. After confirmation of your order, the transporter will send you an estimated delivery date. You will then receive a tracking number enabling you to track your parcel on the transporter's website.

The Bell & Ross online store is accessible in the following countries:

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Martinique, Metropolitan France, Monaco, Netherlands, Poland, Portugal, Reunion, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Rest of world:

Australia, India, Malaysia, New Zealand, Singapore, United States.

It is possible have articles delivered to a different address from the invoicing address, on condition that both addresses are in the same country.

You are not obliged to create an account to place an order.

You can opt to place an order in "guest" mode. You will be given this choice when validating your basket.

To place an order via the online store, simply visit the www.bellross.com website and browse the catalogue in the "Our watches" menu.

When you find an article that you want to order, simply select your size (using the size guide for each article), then click on "Add to basket". You can then continue shopping and add other articles to your basket or go directly to the payment stage. Before paying, you can view your basket, add or delete articles or change the quantities. After this stage, you can confirm your basket. Before paying, you must identify yourself. If you are already a customer, you must enter your credentials (email address and password). If it is your first order, we invite you to create an account by entering your personal information. You can also place an order in "guest" mode, without registering an account.

Payment is quick and easy.

You can choose from several payment options – payment by bank card (via a secure server where an authentication code may be requested), payment by bank transfer or payment in several instalments without any additional fees, under certain conditions.

After this stage, you will receive an order confirmation email.

Bell & Ross watches are available in Bell & Ross boutiques and from approved Bell & Ross retailers. A list is available on our website www.bellross.com/store_locator. They are also available from the Bell & Ross e-boutique, which is accessible in the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Portugal, Slovenia, Spain, Sweden, United Kingdom and the United States. We recommend that you always purchase your Bell & Ross watch from the official Bell & Ross Network, whether you buy online or in store.

Log in to your Bellross.com account Once logged in, go to "My information" Go to "My addresses" and enter your new address.

To allow us to include your watch in the register of stolen watches, please send us your request by e-mail. This request must include the following information: a copy of the official report from the authorities mentioning both the serial number of the watch and the model name. Please be aware that, without this information, we will be unable to register your request.

Log in to your Bellross.com account Once logged in, go to "My information" Go to "Edit my information" and change your address.

Log in to your Bellross.com account Once logged in, go to "My information" You can change your email address and password as well as your surname, first name, date of birth and telephone number.

To create your Bell & Ross account, please access the "My account" section and click on "Create an account". You must then complete the different mandatory fields in order to register your account. Click on "Save" to validate the creation of your account.

Articles cannot be returned to Bell & Ross stores or points of sale. Any return or exchange must take place via the Bell & Ross online store.

You can place an order by telephone in Europe if the total amount of the articles you want to purchase is smaller than or equal to 400 euros. To do this, please call our Customer Service on +33 (0)1 73 73 93 00. An adviser will take your order and collect the necessary information (articles desired and sizes, delivery and invoicing addresses, bank details, email address and telephone number). Once payment is validated, your order is prepared and sent to you as quickly as possible via our secure transporter, DHL.

The invoice for your purchase is available via your customer account directly, in the "My orders" tab

All payment and data information submitted via our e-store is secured by SSL encryption.

For more details concerning data use, please refer to our confidentiality policy.

Click on “Login”, then “Forgotten password”. You will be asked for your email address and you will receive an email with a reset link.

Log in to your Bellross.com account Once logged in, go to "My information" Go to "Edit my password"

To unsubscribe from the website, we invite you to contact our customer service.

At the end of each newsletter, you will find a link enabling your to unsubscribe. You can also unsubscribe directly via your customer account. Log in to your Bellross.com account Once logged in, go to "My information" Go to "Newsletter" and click on subscribe or unsubscribe.

Unfortunately, Bell & Ross is unable to offer an authentication service. The only way for us to ensure that a watch is authentic is to examine it in the workshop during a service. However, should the watch in question prove to be a counterfeit, we will be obliged to confiscate it for legal reasons.
We can only recommend that you proceed with your purchase with the greatest caution, and ensure that the seller provides you with the following elements: the warranty card, duly completed and stamped by an official Bell & Ross retailer, or the purchase receipt, if available, and the box and user manual.